Our Cilent-First Philosophy
There are many qualities and skills that go into being an excellent real estate professional - integrity, in-depth community and market knowledge, marketing savvy, effective negotiation skills and a high-quality professional network, all of which are hallmarks of how we work.
That said, in our experience as a Mount Pleasant real estate professionals, we've also found that providing the very best service is essentially about putting our clients first. This means keeping ourselves accessible, being a good listener as well as a good communicator, and responding quickly to your needs.
This client-first philosophy has always been our approach. It requires us to continually improve our skills and ways of doing business. In addition, we've found the latest technologies are enabling us to do everything we've always done, only much more quickly and efficiently. They've also helped us extend the range of services we provide to our clients.
So when you decide that you'd like to buy or sell a home in the Mount Pleasant, Shepherd, Alma, Crystal, Ithaca, and St. Louis areas, please contact us.
Associate Broker, CRS, CDPE
Susan Massaway has been trusted by her over 1500 past clients for over 20 years. She is a leader and has been elected an officer in almost organization that she has belonged to. People have trusted her for years with their most expensive item in their life —their home. Through studying with the top producing agents from all over the nation, Susan has learned the best software and marketing systems to enable her clients to sell their home quickly, for the most money, in the shortest amount of time. Her past clients say, “She listens, she cares and she gets results.”
REALTOR, Client Care Coordinator
Tom Massaway is the Massaway Team’s Client Coordinator and Concierge. Prior to entering a real estate, Tom owned and managed his family restaurant, “The Country Inn” for 23 years. Tom shows buyers homes, attends the inspections, takes photos of the homes, installs real estate signs, and takes care any unexpected issues that arise at the last minute so keep the transaction moving along smoothly.
REALTOR, Business Partner
Shannon Massaway-Gibson works with sellers and buyers. Shannon has been a registered nurse prior to joining her parents in business. Her sound judgement and passion for helping people shows in everything that she does. Customers love that she is willing to dig deeper for information that they need to make one of the biggest decisions in their life —buying or selling a home.
Office Manager, Realtor
Brooke wears many hats: managing office duties, marketing our listings and the team, communicating daily with title companies, inspectors, and other agents. She is also a licensed realtor and works with buyers.
Finding your dream home can be as easy as a few clicks away. Check out some of our featured listings and begin your search now!